Last year was a turning point for many Caribbean organizations, particularly within the public sector. There are no shortages of case studies and data analyses exploring the effects of the pandemic. Forrester’s Predictions 2021 report, for example, has outlined core traits that organizations need to establish such as resiliency, creativity, and adaptability.
In other words, business continuity needs to be proactive, not reactive. When it comes to the accelerated adoption of new technologies, artificial intelligence, automation, and the public cloud are taking center stage. And just as the private sector must shift its thinking, public sector entities must also evolve to meet the growing needs of their respective citizenry.
The disruptive nature of the pandemic was not limited to one area of the public sector. From healthcare to education to social welfare, there were, and continue to be, widespread challenges demanding creative and innovative solutions.
The Davyn Social Security Platform was developed to provide a single, 360-degree view of each citizen in a fully integrated and centralized system. Our work with social security boards in Belize, Antigua, and Barbuda, and the Turks and Caicos Islands shows how critical technology is in modernizing these types of services, especially in times of crisis.
With the pandemic bringing disruption to all areas of the public sector, organizations will have to evolve to meet the growing needs of citizensTechnology Record, 12 May 2021
Read Davyn’s full feature article on technologyrecord.com