Business Analyst

Are you a curious, driven, and collaborative Business Analyst who enjoys solving real-world problems and making a tangible impact? Then Davyn is the place for you.

What You’ll Be Doing:

• Participate in all phases of implementation, from analysing the customer’s business requirements to configuring the Enterprise Resource Planning (ERP) application. 
• Understand customer, user and system requirements to identify specific customisations, as necessary. 
• Analyse customers’ business processes and recommend ways to improve or re-engineer for optimum performance. 
• Estimate effort to provide recommended services.
• Achieve agreed manpower utilization targets.
• Communicate with internal and external teams to support and resolve customer issues.
• Establish and maintain productive working relationships with customers, software developers and other professionals. 
• Identify and recommend new business opportunities in customer environments and escalate accordingly to Leadership / Sales Team as required.
• Prepare customer-facing documentation to support the implementation process (FDD/TDD). 
• Participate in training end-users to successfully utilise and maintain the solution. 
• Assist with demonstrations of system functionality and capabilities. 
• Contribute to business process improvement discussions. 
• Maintain Microsoft and other required technical certifications, as well as keep abreast of new technologies through individual study/research.

What We’re Looking For:

• A degree in Business Administration, Information Technology or Finance.    
• 2-3 years’ related experience as a Business Analyst or equivalent combination of education and experience.
• ERP experience, or a good understanding of business operations, including accounting, inventory management, purchasing and sales.  
• Experience in current reporting tools such as Power BI, SSIS, SSRS, SQL scripting etc.
• A solid understanding of software, hardware and networking technologies.
• The ability to rapidly and thoroughly understand the environment in which you will operate (people, applications, technology, process).  
• Strong experience with systems analysis and functional design.  
• Strong technical aptitude with the ability to lead in-depth technology discussions, articulating the business value of the solution.  
• Eligibility to work and live in Trinidad and Tobago.
• A reliable, roadworthy vehicle and willingness to travel regionally and internationally to deliver services.

If this sounds like your kind of role, we’d love to meet you!